Terms & conditions

These terms apply when you book a service, buy a prepaid plan or buy a gift card from Luxe Mobile Car Spa (ABN 23 610 296 318). Nothing in these terms limits your rights under the Australian Consumer Law.

Quotes and prices

• Prices on our website are starting prices. SUVs, 7-seaters and heavily soiled vehicles are quoted on request.
• We confirm your price and time before we start.
• We service a 15 km radius from Dundas Valley. A travel fee may apply outside that area, and we'll tell you before you book.

Bookings and rescheduling

• Please give us at least 24 hours' notice if you need to reschedule.
• If it rains, we'll work under cover where possible or reschedule at no cost.

On the day

• We need access to the vehicle at the agreed time and place.
• We connect to your water and power. If you don't have access, we use rinseless wash techniques.
• Ceramic coating is done at your home in an empty double garage.
• Please remove valuables and personal items before we start.

Payment

• Payment is by card or bank transfer after the job, unless we agree otherwise.
• Prepaid Luxe Refresh plans and gift cards are paid upfront.
• Fleet, business and event work is invoiced as agreed in your quote.

Gift cards

• Gift cards are valid for 3 years from the date of purchase.
• They can be used towards any Luxe Mobile Car Spa service. If the service costs more than the gift card, the difference is paid on the day.
• They're redeemed within our service area. A travel fee may apply further away.
• Please keep your gift card code safe, as it works like cash.

Insurance

Luxe Mobile Car Spa is fully insured. If you have any concerns about a job, please contact us as soon as possible so we can make it right.

Contact

Email contact@luxemobilecarspa.com.au or call 0401 618 918.